Frequently Asked Questions
In this section we go over some of the more commonly asked questions, if you have any other questions, please feel free to reach out to us!
Payments and Refunds
When is my payment due?
There is a non-refundable deposit due upon booking for all event rentals, the deposit due at booking is determined by the package selected. The remaining payment, if not paid in full, will be due 30 days prior to your event.
What if I need to cancel my event?
If you need to cancel your event, first, it is important to note that all event rental deposits are non-refundable.
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If you cancel more than 30 days prior to your event and have already paid the full balance, we will refund all but the non-refundable deposit prior to the date the event was booked.
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We will not refund any amount if the event is cancelled within the 30 days prior to the event date due to an inability to rebook that date. However, we may be able to reschedule your event, please see our policies below about rescheduling options.
What if I need to reschedule my event?
If you need to reschedule your event due to significant weather conditions (we will look at weather conditions for the area and review other cancellations in the area to make case specific determinations) and we will discuss alternative dates based on availability with no changes to deposit or event rental fees.
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If your event needs to be rescheduled for personal reasons and you are more than 30 days from your scheduled event, there will be a $25 rescheduling fee to secure another date. If you are within 30 days of your event, we can discuss rescheduling on a case by case basis and along with the initial $25 rescheduling fee, additional fees may apply.
Please keep in mind, all deposits are always non-refundable and total balances are non-fundable once within the 30 day window prior to your event, please see our cancellation policy above.
Alcohol Options
Can we have alcohol at our event? What are the options?
Yes​, you can have alcohol at your event, you must purchase a Bar Package alongside your venue rental, there are options to choose from that you can select as add-ons when you complete your booking!
Food
Can we bring food in or have a pot luck?
Absolutely, you are more than welcome to bring in your own food, have a pot luck or hire your own outside catering service! (Outside catering services for food options only, if alcohol is to be served at your event, the alcohol services must be provided by the Victorian on Main. Please see our Bar Package options.)
Will plates, drinkware, napkins or utensils be provided?
If you are having an event fully catered by The Victorian, then yes, all place settings, drinkware and utensils will be provided.
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If you are purchasing a la carte food options as add on options to your event rental, then you will be responsible for providing plates, drinkware, napkins and utensils. The only exception to this clause is when purchasing a bar service add on- the drinkware and beverage napkins will be provided.
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If you are bringing outside food in for your event (i.e. potluck or outside catering) you will be responsible for providing your own plates, drinkware, napkins and utensils.
Decor
Are linens included in the rental cost?
No, linens are not included in the rental fee, however, they can be added to any package for $150/event, all cleaned, pressed and ready for your event!
General
What is the seating capacity of your venue?
How long do I have to set up or clean up before and after my event?
What are we expected to do during clean up after my event?
The capacity is 99 people and we can comfortably seat up to 70 at a time.
We have built our packages to include set up and tear down time, please plan accordingly when booking your time slots.
For example, if your event is scheduled to start at 3pm and run until 5pm, and you will need an hour to set up and an hour to clean up, please plan for a 5 hour venue rental from 2pm to 6pm.
We ask that all trash is cleaned up off of surfaces and left in bins (we will take care of removal,) and that the floors are swept.
Venue Contract
Please use this link to print/download a copy of our terms and conditions/the venue contract.
Event Insurance
We will need event insurance, is there a company you recommend?
If you are planning an event with us that requires event insurance, we have partnered with The Event Helper to help make the process easier!
If you are planning a wedding: https://www.theeventhelper.com/wedding-insurance#vW46mj
If you are planning another special event: https://www.theeventhelper.com/#vW46mj
Please get in touch if you have any questions or concerns about the insurance needed!